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Fackelmann Distribution Hong Kong Limited – Statement on Personal Data Protection

Privacy Policy

Fackelmann Distribution Hong Kong Limited (together with Fackelmann GmbH + Co. KG or any of them hereinafter referred to as "Fackelmann", "We", "we", "us", "Our" or "our") thanks you for your visit to our website "" (our "Website") and your interest in our company. We take the protection of your private data seriously and our aim is that you feel comfortable about visiting our web pages.

The person-related data collected within the framework of the web pages of our Website are used as described in this Statement. If you have any questions with regard to the processing of your personal data, please contact our customer service at

Data Protection Principles

We will at all times observe and comply with and the Personal Data (Privacy Ordinance) (Cap. 486) (the “Ordinance”) in collecting, maintaining and using your personal data. In particular, we observe the following principles, save otherwise appropriately agreed by you: - collection of personal data from you shall be for purposes relating to the business of Fackelmann and related services; - all practical steps will be taken to ensure that personal data are accurate and will not be kept longer than necessary; - personal data will not be used for any purposes other than the data that were to be used at the time of collection or purposes directly related thereto; - personal data will be protected against unauthorized or accidental access, processing or erasure; - you have the right of access to and for correction of your personal data held by us and that your request for access or correction will be dealt with in accordance with the Ordinance.


As a basic principle, you can visit our Website without providing personally identifiable information to us. We only collect the name of your internet service provider, the web page from which you are visiting us and the web pages you are visiting on our Website. This information is evaluated for statistical purposes. You as an individual visitor remain anonymous.

Collection of Information

We only collect from you with your consent personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. Your consent can be revoked at any time.

This information may be gathered when you visit our Website to: - Subscribe to the company newsletter - Submit an enquiry - Post reviews on our products - Request product or service information - Order products or services

Please note that it is important for you to provide all information which is necessary for us to provide products and / or services to you, and such information must be accurate, up to date, complete and not misleading. In the event that you do not provide information within such requirements, we may not be able to provide you with our products and/or services or process your order. We may also collect non-personal information such as IP address, choice of web-browser and demographic data.

Use of Personal Information

We use your personally identifiable information collected on our Website primarily for the following purposes: - to improve our quality of service - to ensure orders delivery - to provide updates regarding products or events that may interest you - to improve the content and general administration of our Website - to inform you about special offers - to forward promotional material from third parties - to improve our content - to contact you in response to enquiry forms submissions

By providing your personally identifiable information to us, you expressly authorize us to disclose and process your information as described in this paragraph.

We may transfer personally identifiable information to any company acting as a sole distributor of Fackelmann Brands, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

We may occasionally hire third parties to provide certain services available on our Website or made available on our behalf. We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose.

We may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on our Website, or to protect and defend the rights or property of us, or to act in urgent circumstances to protect the personal safety of our employees, users of our products or services, or members of the public.

We reserve the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets. We do not otherwise sell, rent, share or disclose your personal information to any third parties.

Use of Non-Personal Information

Non-personal information may be used to: - Analyze and develop marketing strategies - Improve our visibility on search engines - Improve our products and service - Improve our Website based upon user data

Direct Marketing

Non-personal information may be used to: - Analyze and develop marketing strategies - Improve our visibility on search engines - Improve our products and service - Improve our Website based upon user data

We intend to use your personal identifiable information to send you marketing materials by phone, email, SMS and post relating to our products and services. We may also share your marketing data with other companies within our group companies and/or other companies relating to Fackelmann Brands to provide you with marketing materials relating to the business of these companies.

If you do not wish your personal data to be used for the above purposes, you may send a request to us by email at or in writing to Room 601-2 Kai Tak Comm. Bldg., 317 - 321 Des Voeux Road, Central, Hong Kong notifying us that you do not wish your personal data to be used for such purposes. You may also log-in the following link and click the following Opt-Out Clause to indicate your choice.


Opt-Out Clause □ I do NOT agree that you use my personal data for the purpose of any direct marketing activities set out in the “Direct Marketing” section of your Statement of Personal Data Protection.

Opt-In Newsletter

We provide an opt-in option to subscribe to our newsletter or information from third parties. The opt-in choice may be exercised when creating your customer account by selecting the appropriate checkbox. You can also opt-in at a later stage when your account is already created from “My Account” section.


To opt-out, you may unsubscribe from our newsletter you may follow the “unsubscribe” link in the footer of our newsletter or send an email to with the details of the e-mail address concerned by the opt-out.

Right to Access / Correct Personal Information

You have the right to access and correct your personal information and request information about our data protection policies at any time. You can do this by e-mail to We reserve the right to refuse your data access request and data correction request in accordance with the Ordinance. We reserve the right to charge you a reasonable fee for the processing of any data access request in accordance with the Ordinance.

Safety of Personal Data

We will try all reasonable efforts to keep your personal information in a safe place. However, we cannot guarantee that all information you transmit to us could be completely secure over the Internet.


If you visit our Website it can be that we store information on your computer in the form of a cookie. Cookies are small text files that are sent to your browser by a web server and are stored on the hard disc of your computer.

This information serves to automatically recognize you when you next visit our Website and to facilitate the navigation. Cookies allow us, for example, to adapt a website to your interests or to store a password so that you need not enter it every time afresh.

You can naturally view our Website without cookies. If you would not like us to recognize your computer, you can prevent the storage of cookies on your hard disc by selecting in your browser settings "accept no cookies". Please consult the instructions of your browser manufacturer for more information on how this works in detail. By accepting no cookies, you may also restrict the functionality of our internet presence.

Links to Third Party Websites

This policy applies solely to information collected on our Website. Our Website may contain links to other websites which are not under the control of, or maintained by, Fackelmann. Such links do not constitute an endorsement by us of those other websites, the content displayed on those websites or the persons or entities associated with those websites. We are not responsible for the privacy policies, or the content, of those other websites. We encourage you to read the privacy policy of those other websites in order to understand how they collect and process your information.

Change to Statement of Personal Data Protection

We reserve the right to amend this Statement from time to time. Any revisions will be posted on our Website and we encourage you to review this Statement regularly for any changes. Your continued use of our Website will be subject to this Statement in effect at the time of use. ********

15 brands
41 locations worldwide
10,000 products
8 production sites